Terms of Service

1. Acceptance of Terms

Welcome to Horsify. These Terms of Service ("Terms") constitute a legally binding agreement between you and Horsify Pty Ltd (ACN 693 058 383) ("we", "our", or "us") governing your access to and use of the Horsify website at https://horsify.com.au and all related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.

These Terms are governed by the laws of Australia, and you submit to the exclusive jurisdiction of the courts of Australia.

2. Description of Service

Horsify is an online platform that provides:

• Aggregation and display of horse event information from public sources across Australia
• Event discovery and search functionality using Google Places API for location services
• Event registration and entry management services
• Payment processing through Stripe Connect for event registrations and fees
• Tools for event organisers to list and manage events
• Calendar synchronization to export events to personal calendars
• Email and SMS notifications via Azure Communication Services
• Email verification and mobile phone verification services
• Facebook login integration for authentication
• Event watching and interest tracking functionality
• Community features for riders, organisers, and equestrian organisations
• Document storage and processing using Azure cloud infrastructure

The Service is currently in development and features may be added, modified, or removed at our discretion.

3. Disclaimer of Liability for Aggregated Event Information

3.1 No Responsibility for Third-Party Event Data

Horsify aggregates event information from various external public sources, including but not limited to event organiser websites, public calendars, association publications, and other publicly available sources. We do not create, originate, verify, or control this information.

3.2 No Warranty of Accuracy

While we strive to provide accurate and up-to-date information, we make no representations or warranties regarding the accuracy, completeness, reliability, or timeliness of any event information displayed on our platform. Event details may change without notice, and information may be incorrect, outdated, or incomplete.

3.3 User Responsibility to Verify

You are solely responsible for verifying all event information directly with event organisers before making any decisions, commitments, or payments. This includes but is not limited to:

• Event dates, times, and locations
• Entry fees and payment requirements
• Eligibility requirements and restrictions
• Cancellation and refund policies
• Discipline-specific rules and regulations
• Health and safety requirements
• Venue facilities and conditions

3.4 Limitation of Liability

To the maximum extent permitted by law, Horsify and its directors, officers, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from or related to:

• Inaccurate, incomplete, or outdated event information
• Reliance on aggregated event data from external sources
• Event cancellations, postponements, or changes
• Travel or accommodation expenses incurred based on event information
• Missed opportunities or inability to participate in events
• Any other losses or damages arising from aggregated event information

4. User Accounts and Responsibilities

4.1 Account Registration

To access certain features of the Service, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4.3 Acceptable Use

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Submit false, misleading, or fraudulent information
• Engage in harassment, abuse, or harmful conduct
• Attempt to gain unauthorized access to the Service
• Interfere with or disrupt the Service
• Use automated systems to access or scrape the Service without permission
• Resell or commercialize the Service without authorization

5. Event Organisers

5.1 Organiser Obligations

If you use the Service as an event organiser, you represent and warrant that:

• You have the authority to list and manage events
• All event information you provide is accurate and up-to-date
• You will update event information promptly when changes occur
• You comply with all applicable laws, regulations, and insurance requirements
• You are responsible for all aspects of your events, including safety, liability, and participant welfare

5.2 Fees and Payments

Event organisers may be subject to platform fees for using payment processing features of the Service. Platform fees typically include a percentage of the transaction amount plus a fixed fee per transaction (e.g., 5% + $0.50 AUD). Fee structures will be clearly communicated before you incur any charges. All fees are exclusive of applicable taxes unless otherwise stated.

Organisers using Stripe Connect must comply with Stripe's Terms of Service and Connected Account Agreement. By connecting your Stripe account, you authorise Horsify to facilitate payments on your behalf and collect applicable platform fees.

6. Event Registrations and Payments

6.1 Payment Processing

We use Stripe as our third-party payment processor for event registrations and related fees. By making a payment through the Service, you agree to be bound by Stripe's Terms of Service and Privacy Policy.

6.2 Registration Terms

• Registration constitutes a binding commitment between you and the event organiser
• All payments are processed securely through Stripe's payment infrastructure
• Payment information is collected and stored by Stripe, not by Horsify
• Refund policies are determined by individual event organisers, not by Horsify
• Horsify facilitates transactions but is not a party to the contract between participants and organisers
• Horsify is not responsible for disputes between participants and event organisers regarding payments, refunds, or event delivery

6.3 Platform Fees

Horsify may collect platform fees from event organisers for facilitating payment processing and registration services. These fees are separate from the registration fees paid by participants and are the responsibility of the event organiser.

6.4 Payment Liability Disclaimer

To the maximum extent permitted by law, Horsify is not liable for any issues arising from payment processing, including but not limited to:

• Payment processing errors or failures by Stripe or other payment providers
• Delayed, failed, or incorrect payments to event organisers
• Refund disputes between participants and organisers
• Chargebacks, payment reversals, or fraudulent transactions
• Currency conversion fees or international transaction fees
• Event cancellations or modifications by organisers
• Organiser failure to deliver services or provide refunds as promised

7. Third-Party Services

7.1 Overview

The Service integrates with various third-party services to provide functionality. By using the Service, you acknowledge and agree that your use of these features is also subject to the respective third-party terms and conditions.

7.2 Payment Processing (Stripe)

We use Stripe for payment processing. Your payment information is processed and stored by Stripe in accordance with their Terms of Service and Privacy Policy. Horsify does not store complete credit card information on our servers.

7.3 Location Services (Google Places API)

We use Google Places API for venue location, address autocomplete, and geocoding services. Your use of location features is subject to Google's Terms of Service and Privacy Policy.

7.4 Authentication (Facebook Login)

When you choose to authenticate using Facebook Login, we receive limited information from Facebook in accordance with their Platform Policy. Your use of Facebook Login is subject to Facebook's Terms of Service and Data Policy.

7.5 Communication Services

We use Azure Communication Services to send email and SMS notifications. By providing your email address or phone number, you consent to receive communications through these services. Message and data rates may apply for SMS communications.

7.6 Cloud Infrastructure

We use Microsoft Azure cloud services for hosting, data storage, and processing. Your data is stored in Azure data centers and is subject to Microsoft's service agreements and security practices.

7.7 No Liability for Third-Party Services

Horsify is not responsible for any third-party services, their availability, functionality, or compliance with applicable laws. We are not liable for any damages, losses, or issues arising from your use of third-party services through our platform.

8. Communications and Notifications

8.1 Electronic Communications

By using the Service, you consent to receive electronic communications from us, including:

• Account verification emails (email and SMS)
• Event registration confirmations
• Payment receipts and transaction notifications
• Event updates and reminders
• Administrative messages about your account or the Service
• Marketing communications (which you may opt out of at any time)

8.2 SMS/Text Messages

If you provide a mobile phone number and request verification or opt-in to receive notifications, you consent to receive SMS text messages from us via Azure Communication Services. Standard message and data rates may apply. You can opt out of non-essential SMS messages at any time by contacting us.

8.3 Email Verification Requirement

For security purposes, you must verify your email address before accessing certain features of the Service. We will send a verification link to your registered email address that must be confirmed before your account is fully activated.

9. Account Deletion and Data Rights

9.1 Account Deletion Request

You have the right to request deletion of your account at any time. To delete your account:

• Submit a deletion request through your account settings or by contacting us
• Your request will be reviewed and processed within a reasonable timeframe
• Some data may be retained for legal, regulatory, or legitimate business purposes

9.2 Data Retention After Deletion

After account deletion, certain information may be retained as required by law or for legitimate business purposes, including:

• Transaction records and payment history (required for financial and tax compliance)
• Event registrations and attendance records (for organiser records and dispute resolution)
• Communications and support tickets (for audit trail and legal compliance)
• Anonymized data for analytics and service improvement

9.3 Facebook Account Deletion Compliance

If you authenticated using Facebook Login, you can request deletion of your data in compliance with Facebook Platform Policy. Visit https://horsify.com.au/removeacc to submit a deletion request.

10. Intellectual Property

10.1 Horsify Content

The Service and its original content, features, and functionality are owned by Horsify Pty Ltd (ACN 693 058 383) and are protected by Australian and international copyright, trademark, and other intellectual property laws. The Horsify name and logo are subject to a pending trademark application.

10.2 User Content

By submitting content to the Service (including event listings, profiles, and communications), you grant Horsify a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content in connection with the Service.

10.3 Third-Party Content

Event information aggregated from external sources remains the property of the respective event organisers and sources. Horsify claims no ownership over such third-party content.

11. Disclaimers and Limitations of Liability

11.1 Service Provided "As Is"

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. To the maximum extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11.2 No Guarantee of Availability

We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. We reserve the right to modify, suspend, or discontinue the Service at any time without notice.

11.3 Limitation of Liability

To the maximum extent permitted by Australian law, Horsify and its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your access to or use of (or inability to access or use) the Service
• Any conduct or content of third parties on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your content or data
• Payment processing errors, failures, or disputes
• Third-party service failures or unavailability (including Stripe, Google, Facebook, or Azure services)
• Email or SMS delivery failures
• Data breaches or security incidents affecting third-party service providers

11.4 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be lawfully excluded, restricted, or modified.

11.5 Liability Limitation

To the extent permitted by law, the total liability of Horsify Pty Ltd (ACN 693 058 383) for any claim arising from or related to these Terms or the Service shall not exceed the amount paid by you, if any, for accessing the Service during the twelve (12) months preceding the claim, or $100 AUD, whichever is greater.

12. Indemnification

You agree to indemnify, defend, and hold harmless Horsify Pty Ltd (ACN 693 058 383) and its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Any content you submit to the Service
• Your event organisation, management, or delivery of services to participants
• Your payment processing or handling of participant funds
• Your interactions with other users or third parties through the Service

13. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the Service after any changes constitutes acceptance of the modified Terms.

15. Termination

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service will immediately cease.

You may terminate your account at any time by contacting us at hello@horsify.com.au or by submitting an account deletion request through the Service.

16. Dispute Resolution

16.1 Governing Law

These Terms are governed by the laws of New South Wales, Australia, and the Commonwealth of Australia. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.

16.2 Informal Resolution

Before initiating formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at hello@horsify.com.au.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Horsify Pty Ltd (ACN 693 058 383) regarding the Service and supersede all prior agreements and understandings.

19. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Company Name: Horsify Pty Ltd
• ACN: 693 058 383
• Email: hello@horsify.com.au
• Legal inquiries: legal@horsify.com.au
• Website: https://horsify.com.au

The Horsify name and logo are subject to a pending trademark application.